Refund Policy

Subscriptions and Cancellation

Paid plans are billed in advance on a recurring monthly or annual basis through our payment processors (Razorpay and Stripe). You can cancel at any time from your billing settings; cancellation stops future renewals and you keep access to paid features until the end of the current billing period.

Refund Eligibility

If you are not satisfied, you may request a refund of your most recent payment within 7 days of that charge, provided the request is made in good faith. Refunds are issued to the original payment method.

Renewal charges after the first billing period, and partial-period usage after cancellation, are generally non-refundable except where required by law. Any special or promotional offers state their own eligibility and exclusions at the time of purchase.

How to Request a Refund

Email petvaultai@gmail.com from the address on your account with your transaction details. Approved refunds are typically processed within 5–10 business days, after which your bank or card provider may take additional time to post the amount.

Your Statutory Rights

Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country or region.